Privacy Policy

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, including:

• Contact details (name, email address, phone number, postal address)
• Property information for consultation purposes
• Communication preferences and service interests
• Payment information for services (processed securely through third-party processors)
• Technical support communications and service history

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral sources and search terms used
• Cookie and session data (subject to your consent preferences)

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing smart home consultation and installation services
• Processing service requests and managing appointments
• Delivering customer support and technical assistance
• Managing warranty claims and ongoing maintenance

Communication

• Responding to inquiries and providing requested information
• Sending service updates and important notifications
• Marketing communications (with your explicit consent)
• Customer satisfaction surveys and feedback collection

Business Operations

• Improving our website, services, and customer experience
• Analyzing usage patterns to enhance functionality
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring security

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. Our cookie management system allows you to control which types of cookies you accept:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled:

• Session management and security tokens
• Form submission and contact functionality
• Cookie preference storage

Analytics Cookies

With your consent, we use analytics cookies to understand how visitors use our website:

• Page view tracking and user journey analysis
• Performance monitoring and error reporting
• Content optimization and feature usage statistics

Marketing Cookies

Subject to your consent, marketing cookies help us deliver relevant content:

• Personalized content and service recommendations
• Advertising effectiveness measurement
• Social media integration and sharing functionality

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

• Trusted partners who assist in operating our website and services
• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and processing
• Technical support and maintenance contractors

Legal Requirements

• When required by law, court order, or legal process
• To protect our rights, property, or safety
• To prevent fraud or other illegal activities
• In connection with business transfers or mergers

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmissions
• Secure server infrastructure with regular security updates
• Access controls and employee training on data protection
• Regular security audits and vulnerability assessments
• Incident response procedures for any security breaches

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Customer service records: 7 years from last interaction
• Installation and warranty information: Duration of warranty plus 2 years
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: 26 months from collection date

Your Rights

Under UK GDPR and data protection laws, you have the following rights:

Access and Portability

• Request a copy of your personal data we hold
• Receive your data in a portable format
• Obtain information about how we process your data

Correction and Deletion

• Correct inaccurate or incomplete personal information
• Request deletion of your personal data (right to be forgotten)
• Object to processing for direct marketing purposes

Control and Restriction

• Withdraw consent for processing at any time
• Restrict processing in certain circumstances
• Object to automated decision-making and profiling

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website with the revision date
• Notify existing customers of significant changes via email
• Provide reasonable notice before material changes take effect
• Obtain fresh consent where required by law

Regulatory Information

This privacy policy complies with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Privacy and Electronic Communications Regulations (PECR)
• Information Commissioner's Office (ICO) guidelines

Our Data Protection Officer can be contacted at: [email protected]

ICO Registration Number: [Registration number would be inserted here for actual business]